"I am a 40-something woman who was very apprehensive about this whole Internet thing. When my kids finally convinced me that we needed Internet access at home, I first signed up for a free month with a huge national company. I found I enjoyed much that the Internet had to offer, but I was less than impressed in my impersonal service. I called all of the local companies, and started comparing rates. Then I talked to all of my friends about their experiences. Internet Effects rose quickly to the top. When I called to order, I explained that I had no idea how to install the program, and Dave came out the very next day to hook me up. He seemed really young, but very professional. I have been an extremely happy customer ever since! I think we are in our 4th year, and I have had nothing but fantastic service. To the best of my knowledge, the only problems I have had were self-inflicted, and usually solved by climbing under my computer desk, and re-attaching my cables! I received an email response to every question sent, and often a call as well. There have been great discounts available by paying yearly, and when we went DSL, I chose to stick with Internet Effects. They worked with my phone company to ensure flawless DSL service. As to my old dial-up, I NEVER had the problems my friends and family had with other servers. No disconnects, no busy signals, no problems at all! And now I have my handy-dandy DSL, and it still is the best deal in town. Dave may look young, but he gave us outstanding customer service, and a great deal for our dollar. I will be a customer here a long, long time. Thank you very much." - Chris B., January 2004